Payment
If your name is selected I'll email you and confirm the full price including postage (I charge postage at cost and packaging costs are already included). You're not obligated to purchase but if you do want to go ahead I'll send you a paypal money request. I'd appreciate payment within 24 hours via paypal but if there are any problems just email me and we'll work together to sort it out.
Shipping
I aim to despatch items within 48 hours of being paid for and I will acknowledge payment with a delivery estimate. I ship each animal gift wrapped and snuggled in a cardboard box to protect it in the post. I send by Royal Mail 1st class recorded delivery within UK. Depending on location, international shipments are either sent via:
Royal Mail International tracked and signed service and as such the items can be tracked to your door and will require a signature upon arrival,
or
for countries who do not support this service I will use Royal mail International signed delivery, which cannot be tracked outside of the UK but does require a signature upon delivery.
IMPORTANT NOTE:
Buyers are responsible for any import taxes, customs fees, duties, or other charges made by your home country customs authority. I mark up all of my packages as I am legally required to do and unfortunately I can't control where, why, or how customs agents determine whether to charge you or not.
Refunds
If you wish to cancel the order:
If you haven't paid yet or if you have paid but I've not yet posted the items, I will cancel your order and refund any money paid in full.
Once you receive your purchase: If you are unhappy with your purchase in any way returns can be made anytime within 14 days from the date that you received the parcel. If you want to return an item for refund please contact me first by email to let me know that you wish to return it so that I know to look out for the returned package. You don't have to give me a reason for returning but I would appreciate feedback.
You are responsible for paying the return postage and for sending the item back by a traceable method and in the same condition as you received it in. When I receive the parcel and the item/s in good condition, I will refund the cost of the item/s and the original postage (within a maximum of 14 days). Please note that any costs incurred from the return postage are your responsibility and will not be refunded.
Additional Policies and FAQs
** Not Toys **
All the items that I create are made from all new and natural materials (merino wool, pure cotton, cashmere, silk and alpaca). The stuffing I use is a high grade carded polyester filling which conforms to British standards: cleanliness BS 1425 and fire safety BS 5852. It is a suitable component of articles requiring BS 5665 and the European standard EN71 and those required to carry the CE logo. Please note however that although my knitted animals are made to a very high standard they are intended as decorative and/or collectable items and are not intended as toys for children under the age of 14 years.
