P u r c h a s i n g:
All pattern sales from this website are handled via the Ravelry checkout (you don't need to be a member of Ravely to use it). All payments are collected and processed through Paypal. You do not need to have your own account to purchase, you can use your credit or debit card instead. Ravelry will automatically collect any VAT that is applicable to the sale (rates are dependent on the country in which you live)
All amounts shown are in British £ sterling but you can purchase in any currency - the conversion is completed automatically at the checkout. Even when you use your credit or debit card, the amount deducted will be in your native currency. Please note that exchange rates are not fixed.
D e l i v e r y:
All patterns purchased through this website are supplied by Ravelry as instant digital downloads in PDF format and an email containing details of how to download and access your purchase will be delivered to the email address you have used to purchase the items within a few minutes of payment completing. The email address to which the emails are sent cannot be changed; please ensure the email address you use to purchase is valid and frequently checked.
If you purchase the item(s) with an e-cheque then the download email will be sent as soon as the funds have cleared.
Please check your spam folder before contacting me regarding undelivered patterns.
I am unable to post physical copies nor am I able to accept payment over the telephone or through the post.
B e f o r e d o w n l o a d i n g:
In accordance with current EU legislation, I'm required to advise you that by downloading the pattern you have selected, you are agreeing to these terms and conditions, and that your automatic rights to cancellation and a refund will no longer apply for purchased items once downloading has started; this is due to the nature of digital goods.
If you wish to retain your automatic rights to request a refund you will need to wait 14 days before starting the download of the file/s you've purchased.
This does not affect your other statutory rights. If you are unhappy in any way with this purchase please contact me to let me try to resolve the problem.
D i g i t a l c o n t e n t:
Patterns are supplied by Ravelry as digital PDF files and will need a PDF reader program to be opened (such as Adobe Reader). The PDF format is compatible with both PC & mac operating systems. An internet connection will be needed to connect to tutorial video links included in some patterns. You are advised to make a back-up copy of the PDF in case of loss or corruption, although I am happy to send replacement links for purchased patterns, all that's required is proof of purchase (Paypal email receipt or Paypal email address with purchase date).
P a t t e r n s u p p o r t:
I make every effort to make my patterns error free, however mistakes do occasionally happen. If I find an error, the pattern will be updated as quickly as possible and an updated version sent to everyone who has purchased it. If using Ravelry, the easiest way to check for updates is via your Ravelry library, where it will say that an update is available under the pattern on the library shelf.
The Ravelry group Little Cotton Rabbits is recommended for all pattern support. A wealth of information is also provided on this website, for free, in the tutorials and information sections. If you need to contact me directly you can do so using the email address below.
C o p y r i g h t / r i g h t o f u s e:
The copyright to all patterns, photography and layout (in all formats) belongs to Julie Williams / Little Cotton Rabbits. This means that no part of the pattern content, may be distributed, shared or stored (with the exemption of a personal back-up) without written permission from the copyright holder.
Patterns are supplied for your personal and non-commercial use only. In purchasing a pattern you are purchasing a licence to use the instructions to recreate the design or parts of the design, not the rights to the instructions, photographs, layout or the design itself.
R e f u n d p o l i c y:
To help prevent unwanted purchases, please read through the information provided on the pattern pages and check the contents of your basket before proceeding to payment.
Due to the nature of digital goods, your automatic rights to cancellation and a refund will no longer apply for purchased items once downloading has started.
C o m p l a i n t s:
If you have any complaints please contact me via email (see email address below) and give me the chance to sort out any problems that you might have.
P r i v a c y p o l i c y:
All transactions are handled by Paypal and I adhere to Paypal's privacy policy. I do not receive any details regarding customer credit or debit cards. The only personal information that I receive is your email address for communication purposes. I regard this information as strictly private and I will not share it with any other party or persons nor contact you for any reason other than that related to your purchase.
You can view my full and detailed Privacy statement here.
Julie Williams, Little Cotton Rabbits, email: [email protected]
These terms and conditions may be updated periodically and without prior notice.
Page last updated: 18th May 2018
