In short, I regard all information that I receive from you during the process of running this blog and/or dealing with your order, as strictly private. I will not contact you without your permission unless for a reason directly related to a problem with your purchase. All of the services I provide (this blog, pattern sales, mailing list) are managed by third parties who share the information that you give to them with me (see below).
And here's the long version of that statement:
What Information I Collect, Why I Need It and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
to provide my services, such as when I use your information to fulfil your order, reply to a question you've posted on the blog, to provide customer support, or keep you informed if you have chosen to join my mailing list;
to comply with a legal obligation, such as retaining information about your purchase as required by tax law;
compliance with third party Policies and Terms of Use. I use your information as necessary to comply with my obligations under the Paypal, Ravelry, Typepad and Mailchimp Policies and Terms of Use.
If you order a pattern, you provide certain information during the purchase process (which you authorised Paypal to provide to me as part of the purchase process), specifically your name, email, address, amount you have paid and the details of the product that you’re ordering (please note that I never receive any information related to any financial accounts). Some of this information is also shared with Ravelry in order for your purchase to be digitally delivered. I download and store information about purchases solely in order to comply with my legal tax obligations.
If you leave a comment on my blog it is stored by Typepad and I have access to it along with your email address. I may contact you via email but only to reply to a question you have asked, and otherwise will not access or download your email address. I can remove comments that you have previously left on the blog if you contact me to request that I do so.
If you choose to subscribe to my mailing list (via the sign up form on my blog) you give me permission to send you occasional emails (maximum of 5 per year) with news of any finished items that I have for sale and/or any new pattern releases. This mailing list is held and managed by Mailchimp (I have access to it but do not download or store any data from it) and you can leave it at any time by simply clicking 'unsubscribe' at the bottom of any of the emails you receive from me.
Information Sharing and Disclosure:
Ravelry: I receive information from Ravelry (who provide the workings for my online pattern shop) as necessary, to provide you my pattern sale services and I comply with my obligations under both the Ravelry Seller Policy and Ravelry Terms of Use.
Paypal: I receive information from Paypal (who process the payment for orders) as necessary, to provide you my pattern sale services and I comply with my obligations under both the Paypal Seller Policy and Paypal Terms of Use.
Typepad: I receive information from Typepad (who host my blog) as necessary, when you leave a comment on my blog and I comply with my obligations under the Typepad Terms of Use.
Mailchimp: I receive information from Mailchimp (who host my mailing list) as necessary, when you sign up to my email mailing list and I comply with my obligations under the Mailchimp Terms of Use.
Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.
Data Retention:
I do not personally store sensitive information, simply purchase details: the amount of a sale, name and email address. I retain this information only for as long as necessary to provide you with my services, to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Cookies:
What are Cookies?
A “cookie” is a piece of information that is stored on your device hard drive and which records how you move around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. Cookies often contain an anonymous unique identifier that is accessible only by the website that placed it there, not by any other site. Cookies are used by nearly all websites.
By default, your browser will accept Cookies; however choosing to enable or disable Cookies in your web browser can alter this. For further details please consult the help menu in your browser. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you use your browser settings to block all cookies (including essential cookies) this may prevent you from using the full range of Services available on this website.
Ravelry (the shopping cart), MailChimp (the mailing list provider), PayPal (the payment processor) and Typepad (the website host) all use cookies for their needs, for instance they remember whether you've left a comment before or or have an item in your shopping cart.
Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except in certain circumstances (for instance where I am required to store data for legal reasons) I will delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me:
If you have any questions or concerns, you may contact me (Julie Williams) at:
littlecottonrabbits [!at] lcr.myzen.co.uk
Changes and Updates To This Privacy Policy:
I reserve the right to modify this privacy policy at any time, so please check back and review it again. Changes and clarifications will take effect immediately upon their posting here on this website. If I make material changes to this policy, I will state here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I share and/or disclose it.
Last updated: May 18th 2018
