Thank you so much for all the good wishes for my mum. She's in hospital and from the initial x-rays it appears that she has 3 fractured vertebrae in her kneck. We're waiting on results of further scans. The good news is that she regained conciousness quickly and is alert, talking and can move all of her limbs. Considering she fell around 12 ft that's pretty good going. I'll write more when we have more details. Thanks again for all the good wishes - I'll be passing them on to her.